A list of the most frequently asked questions about
Chacchoben Ruins and Chacchoben Ruins Tour
Chacchoben is located 73Km West of Costa Maya. It takes around 50 minutes to get from the Costa Maya Port or Mahahual town to Chacchoben, the road is in good conditions so you can expect an easy ride.
It isn't possible to climb to the top of the temples at Chacchoben. Visitors are allowed to climb only a few steps of all the temples, all over the site you will see ropes marking how far you can go.
Chacchoben has a service area where the locals have set up a small shopping area to sell their products. Prices are cheaper than at Costa Maya mainly because in most cases you will be dealing directly with the person who made the product.
Products that are made locally include hammocks, wooden masks, crafts made with sea shells, carvings made of stone, clay pottery and embroidered textiles. It's also possible to find crafts made with onyx, turquoise, obsidian, silver, blankets and other products that are brought from other parts of Mexico.
Chacchoben is in a jungle setting, however, the paths have been leveled and rocks and roots have been removed to make it easy for wheelchairs and strollers. With a little help it' possible to tour Chacchoben using a wheelchair on a sunny day. Expect dirt paths that get really muddy when it rains which makes it impossible for a wheelchair.
During the rainy season (May - October) you can expect mosquitoes, specially if it has been raining. Mosquitoes are usually more active at dawn and at dusk, during the day you'll find less but we still recommend bug repellent.
During the dry season (November - April) Chacchoben can be explored without worrying about bugs.
Chacchoben is open to the public every day from 8:00AM to 5:00PM.
Absolutely! We have adjusted these tours to meet your needs, all we would ask from you is that you check-in with us by 7:45AM (Ship Time) in order to start no later than 8:00AM. As long as we start on time we will be able to complete the tour and bring you back to the port safely time-wise. For these cases we do most of the information part of the tour on the way the ruins so we focus on exploring more than anything when we arrive to the site. We've also reduced the rest stops and shopping time in order to allow more time at Chacchoben Village (Mayan Experience Tour) or Seven Color Lagoon (Chacchoben Extreme).
It happens every once in a while, but if for any reason your ship arrives later than expected we'll simply adjust our departure times accordingly and will wait for you.
We simply cancel our operation and guarantee a full refund of your deposit or total payment, no need to call or email us, we'll automatically process refunds as soon as we have confirmation of the cancellation from the port authority.
We can operate this tour even if it's raining, however, if you decide not to participate in the tour you can simply let us know, we'll cancel your reservation without any penalty.
We reserve the right to cancel our operation if we consider that weather conditions represent a risk for our staff or for our guests, if that happens we'll notify you and will refund your deposit or total payment.
Our cancellation policy is 48 hours before the tour to avoid a $15.00USD per person penalty. No-shows are penalized with a $15.00USD per person fee.
The Costa Maya Port is privately owned and they operate their own excursions through your cruise line, we're a local tour operator not affiliated to them therefore we can't access the port to pick-up guests. Only the excursions sold on the ship depart from the port.
Our tours depart from The Native Choice office four blocks from the port, if you decide to reserve with us we'll email you a confirmation with the details of your reservation along with easy to follow directions and a map so you can find us.